Our Guarantee

Delivering an HBS level of service starts with us only using the best tradespeople and selecting the right person or team for your job or project. We back up our labour with a full 12-month guarantee. When you choose us, you can expect your work to be carried out with skill and professional diligence.

All our tradespeople are fully insured and accredited. You can also rest assured that every trade professional we refer to you holds the appropriate qualifications to do their job, and they are fully compliant with any relevant legislation.

Our guarantee covers our work but does not cover the materials and parts that are used. If any are provided, the manufacturer’s guarantees will be given to you by your tradesperson when they do your job. If you are unsure of the issue, let us know and we will always do our best to help and advise you.

If there are any issues after your job’s been completed, please notify us as soon as possible, using the contact us form or calling us on 01452 542832.

Terms and Conditions

  1. We guarantee the Works for 12 months from the date of completion. The guarantee only covers the Works provided by us to you under a booking and for which payment has been received in full.

  2. Our guarantee covers our work but does not cover the materials and parts that are used. If any are provided, the manufacturer’s guarantees will be given to you by your tradesperson when they do your job

  3. If, after your work has been completed, you are not satisfied or become aware of any issue with the work completed, then you should let us as soon as possible advising us on the issues.

  4. Where you have reported a claim within the Guarantee period, we will be entitled to make investigations to determine cause and the extent of the issues reported. Where genuine issues with the Works are established under the scope of the Guarantee we shall, at our discretion, either:

    4.1 carry out necessary remedial works to rectify the issues within a reasonable time period from notification of the issue; or

    4.2 if remedying the defects is impossible or impractical:

    4.2.1 where you have already paid the price payable, we will refund you for a fair proportion of the amount you paid for the services. We will make such refund as soon as possible and no later than 30 days after notification; or where

    4.2.2 you have not yet paid the price payable, we will charge you a fair proportion of the price payable.

  5. You will be required to allow us, our insurers and the tradesperson access to your property to inspect the works and to carry out any necessary remedial works, as appropriate.

  6. You accept that if you fail to notify us, then we shall not be liable in respect of any defects in the work.

  7. The guarantee will not cover the works where:

    7.1 you have failed to comply with the instructions or guidance given by the tradesperson in relation to the works, whether such instructions or guidance were provided verbally or in writing;

    7.2 they have been subject to misuse or neglect;

    7.3 any defects or faults that are due to normal wear and tear;

    7.4 the works have been modified or tampered with by anyone other than HBS or an accredited tradesperson.

    7.5 any defects or faults caused by an act of God, including but not limited to, lightning and flood; and

    7.6 any defects or faults that are pre-existing faults or damage to your property.

  8. Our Guarantee cannot be transferred to any third party and can only be claimed by you.

  9. We ensure that each tradesperson holds the appropriate accreditations to comply with relevant legislation (including, but not limited to, Gas Safe).

  10. Nothing in these terms and conditions will reduce your statutory rights relating to faulty or misdescribed goods or services provided without reasonable care and skill. 

For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.

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